24/7 Live Answering

Support your patients anytime, day or night.

Appointment Scheduling

Streamline your appointment scheduling. 

Call Overflow

Handle sudden increases in inbound calls with ease.

Capture leads and process orders over the phone.

Lead & Order Capture

Live Call Transferring

We ensure every call reaches the right person quickly.

Urgent Call Handling

We ensure critical calls are addressed immediately.

Average Time to Answer

Calls answered in 2 rings or less

Call Abandonment Rate

Under 2% failure-to-answer rate

Lower Operating Costs

Save up to 70% compared to in-house staff while maintaining 24/7 coverage. No benefits, training, or turnover costs.

Highly Trained Medical Teams

Every team member is HIPAA-certified and trained in medical terminology, emergency protocols, and patient communication.

Lower Turnover Rates

Experience consistent service quality with our stable team, reducing the disruptions and retraining costs associated with high turnover.

100% Live Call Answering

No automated systems - every patient call is answered by a trained medical professional.

Customized To Your Practice

Seamlessly integrate with your existing systems and workflows, maintaining consistency in patient care.

Primary Care Practices

Comprehensive virtual support for family practices and general physicians, streamlining patient care coordination and administrative workflows.

Specialty Clinics

Specialized assistance tailored to your clinic's unique requirements, ensuring efficient patient management and procedural documentation.

Surgical Centers

Dedicated virtual support for surgical scheduling, pre-operative coordination, and post-operative follow-up management.

Dental Offices

Sensitive and professional virtual assistance for patient scheduling, insurance verification, and confidential record management.

Urgent Care Centers

Dynamic virtual assistance scaled for urgent care demands, balancing rapid patient processing with quality administrative support and accurate documentation.

Mental Health Providers

Sensitive and professional virtual assistance for patient scheduling, insurance verification, and confidential record management.

Medical Groups

Scalable virtual support solutions that maintain consistency across all practice locations while adapting to local needs.

Private Practices

Personalized virtual assistance that gives independent providers the support they need to focus on patient care.

"Without Tactical Back Office, we might get an order, deliver it and it’s not a patient of ours or they’re not eligible. It’s a convenience for our drivers, who aren’t used to working in that environment.

Donna Chailland
General Manager of Accucare