Future-Proof Your Practice – With a Healthcare Virtual Assistant
Experience first-hand how our virtual medical assistants can transform your day-to-day practice operations in as little as two weeks.
Get Qualified, Pre-Screened, HIPAA-Trained Personnel
You receive pre-screened, highly qualified healthcare virtual assistants ready to enhance your service quality and operational efficiency from day one. All personnel are trained over eight weeks before joining your team.
CLIENT REFLECTIONS
INSIGHTS INTO
OUR IMPACT
QUICKLY MASTERED OUR DME PROCESS
“Tactical Back Office resolved Enos Home Medical's staffing issues by supplying a proficient, English-speaking virtual assistant who quickly mastered our DME processes. Their industry expertise and efficient training minimized our workload, enhancing patient care and operational efficiency.”
Tammy Vuolo
Enos Home Medical
FILLED STAFFING GAPS WITH MINIMAL TRAINING
“Within months, they've adeptly filled staffing gaps with minimal training, blending seamlessly into our culture and impressing with their customer service acumen and knowledge of U.S. geography. It's been a game-changer for our business operations.”
John Wright
ShopRider Mobility
INCREASED STAFF 20% WHILE REDUCING COSTS 25%
“In just 18 months, they've increased staff by 20% while reducing costs by 25%. TBO's proficiency in industry software Brightree has cut training time in half, and their exceptional communication skills have even garnered external praise. TBO's team not only meets but exceeds professional expectations.”
Lori Ferreira
Merced Medical Supply
ALL YOUR STAFFING NEEDS. ONE SIMPLE SOLUTION.
Get expert remote support across all facets of your healthcare business.
Data Management:
Streamline operations with meticulous data entry, organized filing, and comprehensive chart management to keep patient records up-to-date and easily accessible.
Billing:
Secure revenue with diligent prior authorization, timely billing completion, and a follow-up system designed to minimize delays and maximize reimbursement.
Communication and Coordination:
Enhance operational efficiency with scheduling, diagnostic coordination, and communication management, ensuring every message is handled with care.
Patient Relations:
Elevate patient satisfaction with dedicated coordinators focused on confirming appointments, managing resupply needs, and nurturing ongoing patient relationships.
Support Services:
Ensure every call is promptly attended to with our dispatcher services, offering a reliable point of contact for all patient or service coordination inquiries.
Patient Intake and Processing:
Our services streamline patient registration and order processing, ensuring a smooth onboarding with complete medical documentation and compliance.
Account Management:
Our accounts receivable management, patient collections, and bookkeeping services ensure a healthy cash flow and accurate financial reporting.
Care Coordination:
Specialized in healthcare logistics, our team efficiently processes hospice and resupply orders, ensuring timely and accurate support for ongoing patient care needs.
Let Us Find Your Next Employee
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Expert Care in Every Conversation
English-fluent healthcare virtual assistants minimize risks, enhance patient satisfaction, and uphold professional standards, streamlining operations for practices and DME & HME providers.
Sample Call - Medical ReSupply (55 seconds)
We Don’t Meet Industry Benchmarks – We Raise Them
Skyrocketing labor costs confront healthcare providers and practices while reimbursements stagnate. Our cost-effective healthcare virtual assistant services ensure financial health without sacrificing service excellence.
75% Average Labor Savings
Our clients, on average, save over 75% on labor per employee, leaving more capital to reinvest in the growth of their business.
Less Than 1% Turnover
Our meticulous approach and detailed training programs have translated to less than 1% turnover.
5 Years of Average Employment
Our average tenure of 5 years for team members prevents the high costs associated with hiring the wrong people.
86% of Staff College Educated
86% of our team members hold a 4-year college degree, offering clients a large pool of highly qualified talent.
98% Client Satisfaction
Our 98% client satisfaction score shows we've got healthcare virtual assistant staffing down to a science.
92% Payment Ratio
Our 92% collection ratio reduces avoidable losses and boosts profits.
Serving Practices & Providers of All Types & Sizes
Our healthcare virtual assistants cater to the unique needs of every Practice and Provider, from small clinics to large healthcare systems.
Chiropractic Offices
Personalized assistance to align your chiropractic practice with patient needs and operational excellence.
Dental Offices
Enhanced patient care and administrative efficiency with dedicated virtual support for your dental practice.
HME Providers
Specialized support for HME providers to enhance inventory management, patient services, and regulatory compliance.
DME Providers
Streamlined assistance to help DME providers navigate patient orders, documentation, and insurance verification.
Medical Offices
Comprehensive virtual assistance services to manage patient flow and back-office tasks seamlessly.
Private Practices
Customized virtual support that scales with your private practice, delivering exceptional patient interactions.
Veterinary Clinics
Expert virtual support to handle the unique demands of veterinary care, from appointment scheduling to supply management.
Specialty Clinics
Dedicated support to enhance patient engagement and clinic efficiency, tailored for the unique needs of specialized healthcare services.
Alleviate your team’s workload.
Free your in-house staff from burnout with our healthcare virtual assistants, who shoulder the extra work and enhance productivity.
Eliminate insurance claim delays
Our healthcare virtual assistants swiftly cut through insurance claim backlogs, improving your cash flow and freeing up vital resources
Manage high call volumes
with ease.
Transform overwhelming call volumes into satisfied customers with our healthcare virtual assistants, ensuring no call goes unanswered and every client feels valued.
Streamline your hiring process.
Our healthcare virtual assistants are a direct path to rapid, qualified hires — say goodbye to the endless cycle of recruiting and interviewing.
Optimize RCM without overspending.
Cut costs, not quality, of your Revenue Cycle Management with our healthcare virtual assistants who deliver top-tier RCM support affordably.
A NEW ERA OF HEALTHCARE
JOIN LEADERS IN HEALTHCARE INNOVATION
